Shipping policy
Shipping Policy
Last Updated: August 2026
At MyPawTag, we want to make sure your order arrives safely and as quickly as possible. Below you’ll find everything you need to know about our shipping process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Orders placed during weekends, holidays, or periods of high demand may require additional processing time.
2. Shipping Times
Our products are shipped through trusted third-party shipping carriers and fulfillment partners.
Estimated delivery time:
5–15 business days after your order has been shipped.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, high-demand periods, customs processing, or other circumstances outside of our control.
3. Order Tracking
Once your order has shipped, you will receive a tracking number by email when tracking information is available.
Please allow a few days for tracking information to become active or update after your order has been shipped.
4. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information at checkout, including:
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Full name
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Shipping address
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City
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State/Province
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ZIP/Postal code
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Phone number
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Email address
MyPawTag is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
If a package is returned to us because of incorrect or incomplete shipping information, additional shipping charges may apply if a replacement shipment is requested.
5. Delayed Orders
While we do our best to ensure your order arrives within the estimated delivery window, unexpected delays can sometimes occur.
Delays may be caused by shipping carriers, weather, holidays, customs, high order volumes, or other circumstances beyond our control.
If your order appears to be delayed, please contact us and we will be happy to help you check its status.
6. Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your property and delivery area.
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Asking household members or neighbors if they received the package.
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Contacting the shipping carrier using your tracking number.
If you still cannot locate your package, please contact us so we can review the situation with you.
7. Returned Packages
If a package is returned to us because the recipient was unavailable, the address was incorrect or incomplete, or delivery could not be completed, additional shipping costs may apply for a replacement shipment.
8. Customs, Duties & Taxes
For international orders, customs duties, taxes, or other fees may apply depending on the destination country.
Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the product.
We will review the situation and determine the appropriate solution based on the circumstances.
10. Contact Us
If you have any questions about your order or shipping, please contact our customer support team.
MyPawTag
Email: [YOUR SUPPORT EMAIL]
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.